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Medical Office Manager (CMAA, CEHRS, & CPPM) Certificate (Vouchers Included)

This program teaches the skills needed to prepare you for a career as a medical office manager. You will learn the professional traits and responsibilities to become a vital part of the healthcare team in a medical office, clinic, hospital, and other healthcare settings.

$3,995.00 (USD)

List Price: $5,955.00

Save: $1,960.00 (33% off)

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infoCareer series
schedule
                                555 Course Hrs
                            

                                Code
                                    GES152
                            
Voucher included
calendar_today
                                18 Months
                            
grid_onOpen enrollment
speedSelf paced

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Overview

Medical office managers and administrative medical assistants are versatile and valuable members of the healthcare team who can handle a broad range of duties, including patient registration, telephone, scheduling, medical records, accounts receivable, data entry, compliance regulations, human resources, and health information.

This in-depth program combines several programs, Medical Terminology, Microsoft Word, Microsoft Excel, Certified Medical Administrative Assistant (CMAA), Certified Electronic Health Records Specialist (CEHRS), and Certified Physician Practice Manager (CPPM), to give you the foundation and training needed to be a Medical Office Manager.

Managing a physician's office requires a wide range of skills. This course covers the competencies required, including effective patient flow, revenue cycle management, compliance regulations, human resources, health information, and general business processes.

Medical Terminology will give you a full understanding of word origins to their application. You'll learn the correct terms and spelling for all of the body systems, major pathological conditions, disorders, treatments, medications, and more.

Microsoft Office skills are important skills to have in any profession or workplace. Being able to work with Office programs is a must in today's workplace, you will learn essential introductory and advanced Office skills in Microsoft Word and Excel programs. You will be prepared for the Microsoft exams MO-201 and MO-211 (Excel) and MO-101 and MO-111 (Word). The fees for these exams are not included in this course.

In Certified Medical Administrative Assist (CMAA) you will learn how to handle the increasing complexities of healthcare management and patient care in offices of physicians, offices of other providers, clinics, urgent care centers, ambulatory surgery centers, hospital departments and emergency rooms, home health agencies, assisted living facilities, educational institutions and group homes. This medical office manager certification course also includes an opportunity to participate in unpaid work experience.

During this medical office manager training course, you will get hands-on practice using real EHR software and learn the benefits these systems provide compared to traditional paper records and understand not only medical terms themselves, but also their application.

The Certified Physicians Practice Manager (CPPM) section will cover the requirements of managing the revenue cycle, compliance regulations, human resources, health information, and general business processes that make practice management a challenging yet rewarding profession. You will finish with the knowledge to achieve your CPPM certification.

Upon completion of this course, you will be ready to take the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and the Certified Electronic Health Records Specialist (CEHRS) national certification exams offered by the National Healthcareer Association (NHA). You will receive study guide materials, practice exams, AAPC membership, access to the Practicecode tool, and a voucher for each exam.

The course also includes an opportunity to participate in unpaid work experience.

Disclaimer: To qualify for the work experience applications process, students must successfully complete the online course and have account balances up to date (at a minimum). Going through the work experience application process does not guarantee a placement. However, affiliated partnerships increase the likelihood of finding a site that matches student needs. COVID may be affecting the capacity of availability in your area. Students can begin researching the steps of the application process 2 weeks prior to completing courses.

Objective

What you will learn

Understand basic functionality and advanced Microsoft Excel techniques
Create spreadsheets, learn to use formulas and work within lists
Master an understanding of Microsoft Word
Develop the skills needed to process word documents
Know how to create Word documents that are well-organized and professional
Learn what is required to succeed as a Medical Administrative Assistant
Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients
Learn best financial practices for a medical center
Master the fundamentals of medical terminology and ethical best practices
Understand the basics of working with medical documents, medical billing, and coding processes
Learn to manage patient visits, arrange follow-up care, and issue prescriptions
Keep track of vital information such as patient allergies and medications
Understand how to best read and interpret health records

How you will benefit

Become proficient in Microsoft Excel and use these skills in any future employment position
Increase your speed and efficiency in creating Word documents, which are used widely in most academic and office settings
Prepare yourself for the Microsoft Office Specialist Expert Certification exams for Word and Excel
Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry
Understand how to create positive, efficient experiences for patients to make them more comfortable
Be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam
Establish the appropriate EHR for your practice
Prepare to take the National Healthcareer Association's (NHA) CEHRS certification exam
Jump-start your career as a health information clerk, medical records coordinator, electronic medical records technician, or electronic medical records specialist
Be prepared to take the Certified Physician Practice Manager (CPPM) exam
Professionalism represents the type of behavior that demonstrates your moral, ethical, and respectful attributes when interacting with patients and coworkers
The medical assistant has a critical role in the ambulatory care setting, performing administrative tasks under the direction of the provider
An increasing number of employers now require that their medical assistants be certified, showing they have met certain educational requirements and are committed to continuing their education moving forward

Outline

Microsoft Word
1. Introduction to Microsoft Word
2. Intermediate Microsoft Word
3. Advanced Microsoft Word
4. Microsoft Word Final Exam
Microsoft Excel
1. Introduction to Microsoft Excel
2. Intermediate Microsoft Excel
3. Advanced Microsoft Excel
4. Microsoft Excel Final Exam
Medical Terminology
1. Introduction to Medical Terminology
2. The Musculoskeletal System
3. The Cardiovascular System
4. The Lymphatic and Immune Systems
5. The Respiratory System
6. The Digestive System
7. The Urinary System
8. The Nervous System
9. The Special Senses The Eyes and Ears
10. The Integumentary System
11. The Endocrine System
12. The Reproductive System
13. Diagnostic Procedures, Nuclear Medicine, Pharmacology
Certified Medical Administrative Assistant
1. Medical Assisting Foundations
2. Professional Behavior
3. Legal and Ethical Issues
4. The Art of Communicating
5. Telecommunications, Telephone Professionalism, and Telephone Techniques
6. Written Communications
7. Medical Office Environment
8. Patient Scheduling
9. Managing Medical Records
10. Introduction to Health Insurance
11. Medical Coding: An Overview
12. Patient Accounts
13. Insurance Claims, Patient Billing, and Collections
14. Daily Financial Practices
15. Managing the Office
16. Pharmacology
17. Certification
18. Preparing for Your Career
Certified Electronic Health Records Specialist
1. An Overview of EHR and CEHRS
2. An Introduction to MOSS 3.0
3. History of EHRs
4. Steps to EHR Implementation
5. The EHR Framework
6. HIPAA Requirements and EHR Systems
7. The EHR and Record Content
8. Lists, Treatment Plans, Orders, and Results
9. Patient Visit Management
10. Coding, Billing, and Practice Reports
11. Patient Communications
12. Practice Reports, Research, Registries, and Reportable Events
13. Personal Health Records and Continuing Care Records
Certified Physician Practice Manager

Introduction to health care business processes and workflow
Principles of physician reimbursement
Health care revenue cycle management
Basic principles in medical office accounting
Health care reform
Quality in health care
Electronic medical records (EMRs)
Modern health IT and interoperability
HIPAA and patient data security
Fraud and abuse and corporate compliance
Marketing and business relationships
Space planning and operational flows
Business continuity

Requirements

Prerequisites

Instructor

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Carline Dalgleish

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Stacey O'Brien

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.

Sharon L. Blackford

Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.

Rachael Delekta

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.

Leanne Walls

Leanne Walls, CPC, CHC, has over twenty years of experience in coding, compliance and practice management. She currently manages a large multi-specialty group practice with over 100 physicians. She has contributed education support in reviewing curriculum, writing practice management related articles and presenting on coding and practice management topics.

Nancy Smith

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

Shonda Miles

Shonda Miles is a Certified Professional Coder, Certified Professional Medical Auditor, and holds an Executive Masters of Business Administration, Master's Degree in Business Administration with a concentration in Human Resources and a Bachelor's degree in Business Administration (Management). Shonda Miles has over 6 years in the healthcare industry. Shonda has expertise in coding and chart auditing Inpatient, Outpatient, and ER medical records. She is a member of AAPC, NAMAS and ACHE. She is currently employed with a university hospital as a Compliance Auditor. She resides in Shreveport, LA.

Bunny Reeves

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Jennifer Della'Zanna

Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.

LaTisha Cottingham

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

FAQs

How much does a medical office manager make?

According to Indeed.com, the average medical office managers salary in the United States is just over $66,400. However, you may be able to command a higher salary upon entering the profession by possessing a certification to prove to employers that you have what it takes to run their medical office efficiently.

This course also serves as preparation for five certification exams, including Microsoft Word, Excel, and the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), along with the Certified Medical Administrative Assistant (CMAA) and the Certified Electronic Health Records Specialist (CEHRS) national certification exams offered by the National Healthcareer Association (NHA).

What does a medical office manager do?

A medical office manager holds various responsibilities, including managing patient records, handling payrolls, billings, office budgets, and hiring and training administrative personnel. In this profession, you can also expect to oversee an entire facility, a specific clinical area or department, or a medical practice for a group of physicians.

Other potential duties include supervising the front office staff, updating office procedures, and complying with the Health Insurance Portability and Accountability Act (HIPAA), all while adapting to healthcare laws, regulations, and technology changes.

What are the experience requirements for a medical office manager?

Employers generally prefer that applicants possess 1-3 years of experience in a medical office setting and 1-2 years of management experience. With that in mind, this course is a great way to show potential employers you have the fundamentals and skill set needed to perform the duties required of you.

What is the job market like for medical office managers?

According to the BLS, medical and health service managers' job prospects are strong, with an expected 136,200 new jobs by 2032, equating to 28% growth, much faster than average. As the need for physicians and other healthcare workers, medical procedures, and healthcare facilities grow, there will be greater demand for managers who organize and manage medical information and healthcare staff. In addition, there should also be increased demand for nursing care facility administrators as the population grows older.

Does this course prepare you for a certification?

Yes, you will be prepared for the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and Electronic Health Record Specialist (CEHRS) national certification exams offered by National Healthcareer Association (NHA) and receive exam vouchers after successful completion of the course and financial obligation.

You will also be prepared for the Microsoft exams MO-201 and MO-211 (Excel) and MO-101 and MO-111 (Word). For students using Microsoft Office 2019/2021, we recommend the MO-201/MO-101 exam and the MO-211/MO-111 exam for Microsoft Office 365 users. The fees for the Microsoft exams are not included with this course.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

Can I register for courses if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

How long does it take to complete this course?

After you register, you will receive 18 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion. In addition, you will receive exam vouchers for the Certified Physician Practice Manager (CPPM), offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA), and Electronic Health Record Specialist Certification (CEHRS) national certification exams offered by National Healthcareer Association (NHA) after successful completion of the course and financial obligation.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

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